Greavance Handling BLOG -8

Greavance Handling 

Source: https://welldoing.org/article/how-communicate-when-youre-angry

A grievance is a difference, complaint or a dispute regarding the interpretation or

application of established policies and/or procedures governing terms of employment, working condition, hours of work or compensation.

Grievances at the workplace must be based on the foundation of employer-employee relationship and employment-related, for a better understanding of work-related grievance,

This is an employee concern over a perceived violation  on employee contract or working ethicks (Holley & Jennings, 1988:285; Bohlander & White, 1988: 62-66). This definition clearly prevents employees from presenting grievances on broader job-related or personal concerns, and from presenting objections or imagined complaints. This can be termed the legalistic approach (Holley & Jennings, 1988:255). However, strict legalistic approach could lead to an adversarial relationship between labour and management.

Employee grievances are caused by factors such as promotion, job content and conditions

Of work, compensation and benefits, safety and health environment, performance review,

treatment by supervisor and other employees, and these include (Potgieter & Muller, 1998:14-23; Kochan, 2004:47-70), lack of feedback, lack of recognition, lack of clear performances expectation, unfair standards, being shouted at or blamed, reneging on commitments, being overworked or stressed out (Randolph & Blanchard, 2007:134). 

Employee Grievances may affect the business in way of lost productivity and lower quality work, products and customer services, distraction from corporate goals and loss of confidence and communication between employees, managers and supervisors low morale and job satisfaction which can lead to industrial problems, increased absenteeism and increased staff turnover, and - loss of reputation to the employee and lost working time of everyone involved.

Reference

Holley, Jr. W.H.,& Jennings, K.M.. 1958. The labour relations process. New York: the Dryden Press.

Potgieter, S., & Muller, M., 1998. Grievances in South African hospitals; from a nursing management perspective. Curationis, December (21) 4: 14-23.

Randolph, A., & Blanchard, K., 2007 Employment is the key, in Blanchard, K (ed) Leading at a higher level: Blanchard on how to be a high performance leader. New York: Prentice Hall.

Harris L (2007) The changing nature of the HR function in UK local government and its role

as “employee champion”. Employee Relations30(1): 34-47.